Refund and Cancellation Policy
Marathi Design - Last updated: Aug 19, 2026
This policy explains how you may cancel or seek a refund for a product or service purchased through Marathi Design.
01. Cancellations
Cancellation requests will only be considered if the request is made within 5 days of placing the order. However, cancellation requests may not be entertained if an order has been communicated for fulfilment and shipping has been initiated, or where the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
02. Excluded categories
Cancellation requests are not accepted for perishable items such as flowers or eatables. Refund or replacement may be made if the customer establishes that the quality of the delivered product is not good.
03. Damaged, defective or incorrect items
In case of receipt of damaged or defective items, report the issue to customer service within 5 days of receipt. The request will be entertained once Marathi Design has checked and determined the issue at its end.
If a product received is not as shown on the site or does not meet expectations, you must bring this to customer service within 5 days of receiving the product. The customer service team will review the complaint and take an appropriate decision.
04. Warranty products
For products supplied with a manufacturer warranty, please refer the issue to the relevant manufacturer warranty process.
05. Approved refunds
Where a refund is approved by Marathi Design, it will be processed within 5 days.
Contact and grievance details
Platform Owner: Marathi Design
Grievance Officer: Mr. Rahul Varge, Manager - Social Media
Email: marathidesign@gmail.com
Phone: +91 97671 11122
Address: Marathi Design, Near Shivani Railway Station, MIDC Phase 2, Akola, Maharashtra 444104.
Support hours: Monday - Saturday, 10:00 AM - 7:00 PM.
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